CONTAGIOUS SERVICE TOUCHPOINTS
2:00pm-3:15pm | Instructor: Anne Obarski
Do your customers receive exceptional customer
service at every possible point of connection? We
are all part of the “switching economy”—one click
away from being tempted by the competition. Your
customers can leave you after one mistake, one blunt
conversation or a slow website response! What is your
company’s “touchpoint score?” How can you ensure
exceptional customer service 24/7?
& THEIR PERSONALITIES
3:30pm-4:45pm | Instructor: Joel Silverman
Joel Silverman has over 35 years experience as a
Hollywood animal trainer, spokesperson, TV host
and author. This seminar, based on Joel’s first book,
“What Color is Your Dog?” looks at dogs and their
personalities. This session will help you and your
employees understand how the personality traits of
a family pet often dictate the purchasing decisions
of your customers.
HOW MUCH IS THAT DOGGY
IN THE WINDOW?
3:30pm-4:45pm | Instructor: Tom Shay
Every retailer has some inventory that has been sitting
on the shelf collecting dust. Unsold inventory can
cost your store a lot of money, wasted shelf space
and opportunity. This session will show you how much
in sales and profit dead inventory is costing your
business. We will also look at ways you can convert
that inventory into cash.
THE GLOBAL PET EXPO 2016 NEW PRODUCTS
SHOWCASE AWARDS CEREMONY
Show Floor | Starts at 5:00pm
If you really want to be up on new trends and hot
products for 2016, make a plan to attend the 5th
Annual New Products Showcase Awards presentation.
With all the media attention these winners receive,
your customers will be asking for these products by
the time you get home!
Each year, more and more manufacturers wait to launch
their new products in the New Products Showcase,
so they have a chance to win first place in the Best in
Show contest. The media attention our awards get is
incredible and long lasting.
Make sure you stop by and visit our New Products
Showcase on Wednesday, March 16 and Thursday, March
17 and vote for your favorite new product! Nine winners
will receive a Best in Show award in their category.
• Natural Pet
• Small Animal
• Point-of-Purchase Display