Best Will Do
At Pet Pros, consumers have a
variety of natural and organic
foods and treats to choose from.
Pet Product News: What are the top-selling products in your store right
Janet Monaco: Stella & Chewy’s raw and freeze-dried
foods, Primal raw and freeze-dried foods, Fromm,
Orijen and Acana.
PPN: What trend have you been keeping your eye on most closely?
JM: Supplements and the effect they have on animals.
PPN: What business challenge are you currently in the process of
JM: Online retailing and the effects it has on brick-and-mortar stores. On a personal level, I want to
see and touch what I buy. Is the store clean? How
do they keep their stock? These are questions I pose
to those who run in to get something because they
didn’t get their order in the mail. I also remind
them of the effects of food sitting in a hot UPS truck
or FedEx truck, and then being dropped off at your
house when no one is home. Imagine what it does
to the food sitting in 100-degree weather.
PPN: What business goal are you hoping to achieve this year?
JM: Increase in sales as always, and perhaps expand our
dog grooming department.
PPN: What practices do you employ to make the grooming side of
your business successful?
JM: The key to success in grooming is having a groomer
who is a dog whisperer. We have that finally in April!
Dogs and their parents love her. We also advertise
grooming, but we get a lot of referrals from folks who
have been here. We also use only the best products out
there. There is no chintzing on products.
The Company of Animals’ U.S. division in Davenport,
Fla., hired ANNETTE FLOOD as its Midwestern
regional sales manager. She will be responsible
for independent pet specialty accounts from North
Dakota down to Texas over to Michigan.
Flood started her career in the pet industry on the distribution side with Siemer Enterprise in 2000. She was a customer
service representative, then outside territory manager, and then
transitioned into specialty sales. Since then, she has held territory
management positions of increasing responsibility with Prince
Inc., Cisco Seed Co. and American Distribution and Manufacturing
In joining The Company of Animals, Flood will be on the manufacturing side of the industry for the first time.
CHUCK FRANCIS has been re-elected as a board
member by the National Animal Supplement
Council (NASC). Francis, owner and president of
Vet Worthy in Tempe, Ariz., has vast experience in
the supplement industry with more than 30 years, 19
of which have been specifically in the pet supplement industry.
Francis was an original founding member of the NASC and served
on the board from 2001 to 2011.
“The NASC is comprised of several wonderful individuals, and I
am honored to be serving as a board member of the NASC again,”
Francis said. “I look forward to continuing the industry’s effort to
educate and improve the quality of pet wellness products.”
JOCELYN INGRAM was hired as the vice president of marketing
for Vet Worthy. Vet Worthy’s rapid growth and desire for strong
brand recognition spurred the new addition to the team, said
Ingram comes from the health care industry and has two
bachelor degrees from College of Idaho and a master’s degree from
Northwest Nazarene University. She has a vast marketing, business
analyst and organizational development skillset, with 12 years of
“It is exciting to be expanding our staff to support our company,”
Francis said. “We look forward to adding Jocelyn to the Vet Worthy
family as she has a unique skillset that complements our company’s
RICK BILLUPS has been hired as vice president
of merchandising for Petland Inc. Billups began
his pet industry career working as a Petland pet
counselor in the late 1970s.
“We are very pleased to have Rick come home
to Petland and be a part of our growing team,” said Joe Watson,
president and CEO of the pet retail chain, which has headquarters in
Chillicothe, Ohio. “We compete in a highly competitive marketplace,
and like many retailers, we have expanded our private label program
and increased our direct import business. Rick will help direct and
grow this critical area of our business.”
Billups, a graduate from Marshall University, has held various
executive-level merchandising positions within the pet industry.
“I am really excited to join the Petland team and help lead their
merchandising efforts,” said Billups. “Petland is the world leader in pet
retail, and I look forward to enhancing the dry good portion of their
Pet Partners, an organization that registers therapy
animals for animal-assisted interventions, has wel-
comed three pet industry professionals to its board
of directors: MARCIE WHICHARD, vice president,
industry and public affairs for San Diego-based Petco;
JULIE LAWLESS, senior director of corporate affairs
for Elanco Animal Health in Greenfield, Ind.; and
CATHY ENRIGHT, president and CEO of Pet Food
Institute in Washington, D.C.
“We are honored to have these accomplished
women join our board and believe their experience
and leadership will contribute immensely to Pet
Partners’ success,” said Annie Peters, president and
CEO of Pet Partners.
Whichard is a seasoned professional with
broad U.S. and global experience, including internal
and external corporate communications, community outreach, crisis
management and others, but she specializes in the areas of industry
and public affairs such as branding, government affairs and issues
At Elanco Animal Health, a division of Eli Lilly and Co., Lawless is
responsible for the strategic direction and management of global corporate affairs professionals in corporate communications, corporate
social responsibility, market access, scientific affairs, social/digital
media and government affairs.
Enright has extensive public and private sector experience in
legislative, regulatory, and public affairs and leads the pet food sector
in this regard, at both federal and state levels.
Corky’s Reflective Wear, a Cranston, R.I.-based
pet-safety product company, named DAN GARTNER
as its CEO. Gartner is the former president of Chuck
Latham Associates, a multimillion-dollar sales, marketing and retail-support agency in the pet industry.
“Dan will be expanding our current distribution of our safety
product line and concentrating on our line extensions with new
products,” said Alan Jacober, president. “We know with his extensive
industry knowledge and contacts within this industry, he will bring
this new exciting and highly profitable category to our existing and
new retail partners.”
Corky’s Reflective Wear manufactures and distributes the patent
pending Overcollar, jackets, leashes, women’s vests and equestrian
products that are all visible up to 1,000 feet and weatherproof.
Products are made with MiraFab, Corky’s proprietary fiber, a technical
performance fabric that is wind resistant, breathable, maintains
body temperature, is water repellent, is fast drying and is machine
washable. It is also lined with a micro-polar fleece and 3M 360-degree
enhanced visibility tape.
“After my tenure with CLA, I formed a consulting firm, GIG,
working with under-developed products in the pet industry,” said
Gartner. “This relationship between Corky’s and GIG is an exciting
partnership with the focus on getting back into the grass roots of
building a company.”
Janet Monaco, owner of Pet Pros in Rockledge, Fla.
Years in business:
Type of business: brick-and-mortar
Special services: dog grooming and, at certain times
of the year, dental cleaning
PERSPECTIVES & ADVICE FROM AROUND THE INDUSTRY