taking advantage of the stress-free grooming
services offered at each store.
“We don’t book multiple dogs at the same
time unless we have more than one groomer,”
Guinn says. “We start a dog and finish it all at
once—it doesn’t go into a kennel. If a dog’s appointment is at 9, he or she will be done by 11.”
Groomers also undergo the same training as
sales staff about pet nutrition.
“We want our groomers to know as much
about food as our sales staff because they see
the coats, or the ears,” she says. “Our customers
listen to the advice of our groomers.”
Pets in need are never far from Guinn’s heart.
Food and supply drives to benefit local rescues
take place on an ongoing, as-needed basis.
“They know they can come to me,” Guinn
says. “All they have to do is call or stop by.”
Helping victims after a natural disaster is
also fundamental to Dog Krazy’s philosophy.
“After Hurricane Harvey in Texas, we
teamed up with another group and matched all
donations, pound for pound, toy for toy, chew
for chew,” she says. “That was a big one.”
A PLACE TO CALL HOME
When Monique Garza and her cherished bulldog, Bella,
discovered Dog Krazy, the connection was immediate.
“I’d just moved to the area and was looking for a grooming
salon for Bella,” Garza says. “I prefer to shop locally and had
read some great reviews of Dog Krazy.”
So, Garza and Bella headed to downtown Fredericksburg to
see for themselves.
“We walked into Dog Krazy and there was Piglet, so Nancy
and I had our bulldogs in common from the start,” she says.
From that point on, downtown outings always included an
expedition to Dog Krazy, with Bella leading the way.
“I’ve been shopping there for five years now,” she added.
It’s the caring nature of Dog Krazy owner Nancy Guinn and
her staff that keeps Garza coming back.
“They were so good to Bella—everybody loved her,” she
says. “Their passion radiates. They love pets and believe in the
products they sell. Those are the biggest things for me.”
When Bella became ill, Guinn and staff members helped with
nutritional counseling but, more important, supported Garza
through the grieving process when Bella passed.
Beyond compassionate customer service, the knowledge
displayed by the Dog Krazy team is another plus. Garza
appreciates that, should a staff member not have an answer,
they are willing to do some homework to find one.
“I have always been really adamant about doing my
research,” she says. “I have learned from them. They’ve helped
me along the way, and I think they have learned from me.”
Today, Garza continues to shop Dog Krazy for her cat, Luna,
and new family member, Frankie, or Princess Winks A Lot, a
nickname bestowed on the bulldog by Guinn.
“Bella was always treated like royalty, and now, so is
Frankie,” Garza says. “That’s my store, and Frankie loves going
SAVE THE DATE | SUPERZOO.ORG
EVERY DOG HAS ITS DAY
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AUG U ST 20 - 2 2 2019
EDUCATION AUGUST 19-21