23 Business Builder:
4 Steps to Creating a Training Manual
for New Hires
28 Market Outlook:
2019 Market Predictors to Watch
PET DEALER FOCUS
24 Retailer of the Year
Pet Product News’ 2018-2019 At Your Service
Retailer of the Year Award winner embraces
kindness, consideration and a warm
welcome as a way of life.
27 WPA Talking Points: Banking on 2019
29 The Adventurers
Dogs are getting ever more mobile as
more public spaces become pet friendly,
and products to make these outings
easier are in demand.
30 New Products
32 The Grain-Free Question
How manufacturers and pet specialty retailers
are responding to new information about
grain-free pet food ingredients.
36 The Demand for Domestic
Today’s cat owners are looking for nutrient-rich foods and treats that are reputably
sourced and made.
39 New Products
40 A Smarter Snack
Consumers are seeking treats that not only
satisfy their pets’ desire to snack, but that
also provide wholesome, all-natural
nutrition at a good price.
43 New Products
44 Sized Just Right
Manufacturers are designing small animal
habitats to suit a wider range of species
and emerging pet owner demands.
47 New Products
DOG & CAT MARKETPLACE
48 Options Abound
Dog and cat owners want choices when it
comes to their pets’ flea and tick control,
but they need pet specialty retailers to
help them weigh the options.
49 New Products
50 Competitive Advantage
Carrying frozen fish food and keeping
a variety in stock allows retailers to
maintain the edge in this category.
51 Maintenance Equipment
Equipment sales are increasingly under
pressure from online competition, but
creative retailers are adjusting to find returns.
53 International Waters: Herd Immunity
Could Scarper Carp Control Program
53 New Products
57 Welcome Home
An openhearted ethos, a carefully selected
product mix and a suite of services make
this Pennsylvania pet shop the place
to be for canine customers.
AT THE STOREFRONT
58 Stress Test
Having to defend your premium, grain-free pet
food assortment in the face of steady criticism
and scrutiny can be exhausting. Talking to your
suppliers and peers may help.
6 Industry News
10 Legislation News
11 Trade Show News
11 Big-Box News
12 Acquisition News
15 Distribution News
17 Pets in the News
18 Product News
19 Pet Charity News
CovER & TAblE of CoN TEN TS: SHu TTERSToCk