Experts reveal what groomers need to know to keep their operations up and running—
and where they can find the information they need.
Beth Cristiano, certified Master Pet Tech Instructor and
owner of Pretty Paws in Harrison, N. Y.
Joe Zuccarello, director of innovation and product
development at TropiClean in Wentzville, Mo.
Lori Kleiman of HR Topics
Susan Briggs, founder of Crystal Canine and co-founder
of The Dog Gurus, both in Houston
Pet groomers are expected to have many critical skills—they need to work well with and understand animals, and be technically skilled at all aspects of grooming, from bathing to styling to teeth cleaning. They are also expected to work
well with their human clients. However, many groomers may
be short on business know-how when they decide to go into
business for themselves. So we asked a few experts for their
thoughts on how groomers can brush up on the business expertise they need to keep their salons in the black.
Industry experts urge groomers to put
down their tools sometimes to focus
on other critical business skills.