Duncan and Nicolosi: One thing that helps our customers and makes
us different from other private labelers is that we are able to offer
low minimums because of how we are set up in our production
area. This appeals not only to our larger customers but also the
smaller, individual store owner as well as smaller chains. It even
appeals to customers wanting to sell through online outlets such
as Amazon or Chewy, which we are seeing huge growth in this
part of our business. We do a lot of big things but also do our best
to start small and grow right along with our customers. Another
plus is that we can do it all “in-house”—from formulating, packaging, printing labels, drop-shipping and overall quality service.
PPN: Whatdrives Glo-Marr to continue to improve upon existing products and
innovate in new directions?
Duncan and Nicolosi: Demand is what drives us to offer new product
and different items. Retailers are looking for unique, beneficial
and safe products at a good price point. We are constantly looking for ingredients that will benefit the skin and provide a remarkable haircoat.
PPN: Tellusaboutthecompany’smanufacturingfacility in Kentuckyand whyit
is important for the company to make its products in the U.S.
Duncan and Nicolosi: Our facility in Kentucky is a fantastic location for
us. We are located in a great area for shipping and receiving, and
that helps keep our freight costs down, therefore keeping costs
lower for our customers. The facility itself was built in the 1940s
before World War II. For the many years before we moved here,
it housed a sausage factory. The overall impressive structure and
layout of the building couldn’t be more perfect for our needs today. It was originally built as a 45,000-square-foot building on 3. 5
acres, and we have added on over the years to arrive at our now
65,000 square feet. We certainly have the room to add on more
We are proud to be a manufacturer in the U.S. because when
it comes to pet products, consumers know it is important to get
products that are made domestically for safety reasons. Made in
the USA gives consumers peace of mind.
PPN: How has the company changed to meet the needs of the professional
groomers it serves? And what kind of supportdoyou provide foryourcustomers?
Duncan and Nicolosi: We have been meeting the needs of groomers for
more than 53 years. So, we listen to what they want, what works
best, what doesn’t work, and then we modify our lines and products to suit their needs. We continue to add products based on
scents and main ingredients to satisfy what the market is asking
for. We have our contact information on all items we sell, and we
take pride in the fact that we still have a live person answering
the phone. There is always someone that is available to answer
questions for our customers when they call.
PPN: Whatdoesthefutureholdforthepetgroomingindustryasa whole? Where
do you see the industry heading, and what trends are you noticing?
Duncan and Nicolosi: The future of the pet grooming industry will only
get stronger. Consumers and their love for pets isn’t going anywhere. Pets are part of the family, and owners will continue to
pamper and spoil them. Trends have been, and continue to be in
the spa area. As stated above, owners are pampering their pets at
a growing rate. They want their dog to have the same experience
that they would get at a spa. We will continue to make products
from foaming facials to aromatherapy type shampoos as long as
the pet owners want it. And, at this point, it doesn’t seem to be
PPN: Whatdoesthefutureholdfor Glo-Marr?
Duncan and Nicolosi: The future for Glo-Marr is looking better than
ever. We continue to grow our business every year. And when
you have been around since 1965, our growth is something we
are very proud of. We continue to grow because we are set up to
easily adapt to the ever-changing marketplace. We listen to what
our customers want, we work closely with our private label partners, and we truly value relationships. All relationships take time
and dedication, and that is something we have really learned the
value of over the last five decades.
Top: From formulation to packaging, Glo-Marr can handle the needs
of its private label customers from its own production area.
Bottom: The Kenic Kalaya Emu family of products aims to restore,
repair and rejuvenate a pet's skin and coat.