playroom adjoining the boarding facility. Boarding services are also
available, and after a spirited day of play, overnight guests slumber
peacefully in 5-by-5-foot, or 5-by-10-foot kennels.
A recently constructed 65-by- 25 grassy, outdoor play area, complete with shady trees, is an amenity that differentiates Odyssey
Pets from many urban day care and boarding facilities.
“Having an outdoor space makes all the difference in the world,
and it’s really changed the boarding experience that we offer,” Doan
said. “It’s been a huge advantage; the dogs can be off-leash and tear
around in the grass. They love it.”
Additionally, new privacy rooms are available to accommodate
dogs that might need to be isolated.
“It’s for dogs that may become stressed around other dogs, or
older dogs,” Doan said. “If a dog starts coughing, we can quickly
confine it and contact the owner.”
Two professional kennel technicians are present on the play-
room ;oor at all times to monitor the lively hubbub. Training for
these staff members is extensive, and a lengthy mentorship pro-
gram is designed to ensure a high level of expertise.
“It is a six-month program, at least,” Doan said. “We have to
be confident that our technicians can step in and pull dogs apart
should a fight break out.”
Training classes for customers and their dogs are held in a recently
acquired space, which became available when a neighboring retailer vacated.
“It’s a big, open room, so these classes are ongoing,” Sherry said.
“We are also planning to use this space to conduct workshops and
Looking out for pets in need, the store serves as a satellite adop-
tion center for the rescue organization Feral Friends.
“We have one to three kitties here every day,” Sherry said. “We
also donate to local rescue groups, a pet food pantry, hold adoption
days and work with the Richardson Humane Society.”
;our;legged ghouls and goblins love to show off their finery
at the much anticipated Woof-O-Ween fundraiser held every
fall. The spooky night includes a costume contest, photo booth,
goody bags, in;store specials and pet food vendors. ;af;e prizes
abound, including an offering of a year’s worth of free pet food.
All raf;e proceeds benefit the local adoption or rescue group se-
lected each year.
Social media keeps customers apprised of these goings on. Further, Odyssey Pets’ own publication, The Barker, is available digitally and in print.
“It’s like a newspaper with educational articles, information
about new products or what’s trending,” she said. “We are very
excited about our last issue. We are writing more articles that come
from the heart.”
• Make a great impression.
• Keep customers coming back.
• Handle daily challenges.
• Pet Retail Basics
• Engaging Customers
• Customer Satisfaction
• Suggestive Selling
• Cashier Service Basics
It’s a breeze.
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