cated and that they are shopping wiser. i
think the made in USA trend has been going for some time. We started our store
with made in USA as part of our motto,
and that was nine years ago. Yes, it is
strong, but i don’t know if it is stronger.
Biff Picone: Absolutely, customers are very
interested in products made in the USA.
Customers are willing to pay a little more
for American made because the product
quality is equivalent or superior to products made outside the U.S.
Michael Di Tullio: There has definitely been
a rising interest in products made in the
USA over the last year or two, and, in
particular, locally sourced products. As
a locally based retailer, we support the
local businesses in our area and encour-
age our customers to do so as well. Our
customers have an appreciation for local
products and enjoy supporting local
businesses and contributing to the local
PPN: What criteria do you follow in selecting
products in this category to carry in your store?
Hunter: We look for products that do no contain BHA, BHT, ethoxyquin, wheat, corn or
palm oil, as well as no shark fin. And none
of our consumables come from China.
Picone: There are many factors that come
into consideration where selecting
products for our stores. Selection criteria
include product need, product sourcing
and country of origin, company values,
market selling price, and customer prod-
Di Tullio: As a retailer in the pet industry,
it’s our top priority to present our customers with the highest-quality products.
We want to offer quality products that
are innovative, durable and reasonably
priced, and that will serve the needs of
our customers and their pets. We require
safe, nontoxic materials and responsible
manufacturing processes as a part of our
criteria, as well as cost.
PPN: Do you face any challenges selling made in
the USA products? How do you overcome these
“We are getting more and more requests for U.S.-made items, especially in the
toy department. Our customers have already come to know that our food and
treats are primarily U.S. sourced and manufactured and know that none of our
consumables come from China, so I don’t feel like we have that conversation
a lot, in terms of food.” —Heidi Neal of Loyal Biscuit Co.