Something for Everyone
Dog Patch Pet & Feed has adopted out more than 2,000 pets over the past six
years, and it keeps customers coming back with a wide selection of products.
Greg Gordon, owner of Dog Patch Pet & Feed in
Type of business: brick-and-mortar
Years in business:
Special services: grooming and state-licensed shelter
Pet Product News: What are the top-selling products
in your store right now?
Greg Gordon: Dog food and treats drive this
train. We do our best to keep current and
stock allergy-specific and hard-to-find
foods. None of that matters unless we have
a well-trained staff.
PPN: What are your favorite products right now?
GG: I love Fromm dog food. We are growing our frozen raw dog food by leaps and
bounds. My current favorite is Steve’s Real
Food. Stella & Chewy’s and Primal Pet
Foods are also doing quite well.
PPN: What trend have you been keeping your eye on
GG: We believe that cat food and supplies
is a major area of growth potential. We are
always on the lookout for products that are
unique and even local.
PPN: What is your best tip for running a successful
GG: Make the groomer a 1099 employee and
stay out of it.
PPN: What business challenge are you currently in the
process of tackling?
GG: The same thing every one of us is facing: Folks like Amazon and Chewy.com
are starting to be our biggest competition.
They make it very difficult to compete
with their subscription services and pric-
ing that is difficult to match. It will be the
death of many retailers unless manufac-
turers wake up and start making some
changes. Cash ;ow will always remain a
mystery to me.
PPN: What business goal are you hoping to achieve
GG: After 45 years in business, we are moving to a POS system. Yes, we may be the
last pet store in the world to do so, but it is
finally happening. ;oads of data to input,
but it will centralize many of the things we
currently do under separate headings. ;oy-alty program, emails, offers, ordering, inventory and other marketing vehicles will
be under one roof. Finally.
We continue to work with our distributors and manufacturers to stay competitive
in a very unforgiving market. When we
work together, we can move mountains.
Dogtopia Enterprises, a dog day care,
boarding, training and spa facility, appointed
DAVID K. LENHARDT, former president and
CEO of PetSmart, to the board of directors.
Lenhardt served as the president and
CEO of PetSmart for more than 14 years
before stepping down in 2015 after BC
Partners, a private equity firm, took the
“David is a deeply experienced businessman and leader in the pet industry.
He will have a tremendous impact on our
company and strategic vision,” said Peter
H. Thomas, Dogtopia board chairman.
With 44 stores open and more than
60 additional locations sold across the
U.S. and Canada, Dogtopia is on track to
have approximately 75 locations operating
by December 2017 in several new major
“I am very excited to join the Dogtopia
team and look forward to helping grow
this powerful brand in the pet services
market,” Lenhardt said.
Dog Rocks USA LLC and
Dog Rocks UK Distribution Ltd. named DARYL
BAILEY its head of North
American sales. Previously, Bailey was U.K. sales manager at The
Company of Animals, where he spent two
and a half years developing both existing
U.K. key accounts as well as developing
new business relationships.
Bailey will be responsible for nurturing
the company’s North American accounts,
as well as looking for new routes to market
in the territory. He will also play a key
role in supporting the U.K. and European
“Daryl brings a wealth of knowledge
and experience to the role,” said Carina
Evans, CEO of Dog Rocks UK Distribution
Ltd. and Dog Rocks USA LLC. “This is a
new position within our company and
one which reflects our desire to grow the
business. This is a busy and exciting time
for the company, and we look forward to
welcoming Daryl to the team.”
Pet Industry Joint Advisory Council (PIJAC)
hired DUSTIN SIGGINS as director of
communications and public affairs.