Pet specialty retailers share best
practices for boosting employee
morale and inspiring longevity.
BY LIZE TT BOND
Are your staff members engaged and motivated in the workplace, or do they drag themselves through the doors? Are peals of laughter a hazy
memory? If so, it might be time to evaluate your
Enlisting simple, creative approaches to engender a positive atmosphere is key to being an effective
leader, said pet specialty retailers.
Often, a culture of dedication and team spirit begins with a good fit.
Pattie Boden, owner of Animal Connection in
Charlottesville, Va., noted that her interview process
Teach your team to:
• Make a great impression.
• Keep customers coming back.
• Handle daily challenges.
Quickly refresh skills.
• Pet Retail Basics
• Engaging Customers
• Customer Satisfaction
• Suggestive Selling
• Cashier Service Basics
It’s a breeze.
© 2017 PIDA