A PET-FRIENDLY POLICY
It’s a morning routine familiar to pet owners everywhere—bidding a reluctant goodbye to long-faced, sad-eyed, four-legged family members. However, the atmosphere in Jen Lozano’s household is
buoyant as the Kriser’s product training specialist heads out the door
with her 16-year-old rescue beagle, Ayla, and her 10-year-old Shih Tzu,
Osita, in tow.
“I love being able to bring my pets to work with me,” Lozano says.
“At headquarters, we have at least 10 dogs in the office on a given day.”
It’s a companywide scenario as an array of tail-wagging pack
member critters greet customers on the sales floor.
“As long as they are friendly and well behaved, they can be in the
stores,” she says.
Lozano’s journey with Kriser’s began eight years ago, when the
one-time graphic designer took a third-key position in the Studio City,
Calif., store. A promotion to assistant manager soon followed, and she
subsequently stepped up the ladder to the role of manager.
At that point, Lozano began to consider Kriser’s as a career choice.
“Once I moved up to manager level and saw how dedicated the
company is to internal growth, I figured there had to be something long-term for me,” she says.
Today, Lozano oversees pack member training encompassing
both product and nutrition. These responsibilities include creation of
educational materials covering the entire product mix, and involvement
in the launch of Kriser’s new Learning Management System, which
allows education to take place online for pack members’ ease of access.
“We really focus on offering an outstanding customer experience and
tailoring products to the individual pet and pet parent,” she says. “These
goals involve pack member understanding of the differences between all
of our products, and the various options in the natural world that address
a variety of conditions and ailments.”
During Lozano’s own initial interview eight years ago, the Kriser’s
training process was described as comprehensive, with a willingness to
study a job requirement.
“I came onboard knowing that there would be time dedicated to
learning,” she says. “A new sale associate probably doesn’t really
understand how extensive our training is until they are in it. It’s a lot to
learn and take in.”
Still, Lozano says the best-loved aspect of her career at Kriser’s
takes place daily, when she and her canine companions form a cheerful
trio as they head out to the office.
“If you are passionate about pets, enjoy working with pet people and
want to make a difference in the lives of pets, this is the place to be,”
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